{"id":32010,"date":"2023-04-24T10:59:28","date_gmt":"2023-04-24T14:59:28","guid":{"rendered":"https:\/\/genielab.co\/faq\/"},"modified":"2024-01-29T10:26:38","modified_gmt":"2024-01-29T15:26:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/genielab.co\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Workshop kits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Are your products eco-friendly?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our products are designed and built to be durable and reusable. Each kit has an almost infinite lifespan and we encourage you to explore the limits of our kits!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Can we buy a kit without micro:bit?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Absolutely! We also offer a discount on our workshop kits that use micro:bit if you already have one. Let us know when you buy if you already have Micro:bit. Make sure you have one for each Wally, Rosy and Ziggy kit. The Tinka, Gonzo and Rolax kits do not require a micro:bit.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Workshops<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Who leads the workshops?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our animators ensure that the workshop runs smoothly, either online or in person. We can also train you to deliver the workshop yourself! Whichever formula suits your needs, let us know!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Who are the workshops for?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We make sure that our workshops are accessible to everyone, regardless of their level of digital skills. Our workshops are also adapted for students from 7 to 17 years old with a gifted profile, in special education and even more, adults are often adept. We collaborate with young people from these communities during the development of the pedagogical experience in this same vision of accessibility and inclusiveness!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How do your workshops work?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bring your kit and let our facilitators guide you. Workshops can be held in person or virtually.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Where do your workshops take place?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bring your kit and let our facilitators guide you. Workshops can be held in person or virtually.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Using Wally, Rosy and Ziggy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I need a user code.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Please share your email address with us here or through GenieBot so that we can transfer your access code to the online learning pathways to use your Wally, Rosy or Ziggy kit.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Cybersecurity and data management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What do you do with the information you collect?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your information is safe with us. We do not share our database with anyone and only use your email address to keep you informed of our news and offer additional support. You can unsubscribe from our newsletter at any time.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Shipping of workshop kits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How long will it take for my kit to arrive?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Individual kits are shipped to your home within approximately 3 days of order processing. If you have scheduled a workshop in your library or school with a set of kits, we will ship your order 2 to 4 weeks prior to the workshop. For face-to-face workshops, your set of kits will be brought to your location by our facilitation team, and you will be notified in advance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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My kit arrived with damaged material, what should I do?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Please fill out this form<\/a>, attach a photo of the damaged equipment and include your invoice\/receipt, we will respond within 3 business days to resolve the situation with you. Our parts are guaranteed for a period of 3 months and it is rare that breakages occur.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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I need replacement equipment, what should I do?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If your library, school or other organization has purchased our workshop kits and made them available for loan to your patrons, there may be times when certain parts need to be replaced. Please consult the replenishment guide available here: https:\/\/hubs.ly\/Q01xBj9j0<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Workshop kits Are your products eco-friendly? Our products are designed and built to be durable and reusable. Each kit has an almost infinite lifespan and we encourage you to explore the limits of our kits! Can we buy a kit without micro:bit? Absolutely! We also offer a discount on our workshop kits […]<\/p>\n","protected":false},"author":682,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"class_list":["post-32010","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ | GenieLab<\/title>\n<meta name=\"description\" content=\"Quickly find answers to your most frequently asked questions about our product or service in our FAQ section. Discover simple solutions to your problems and maximize your customer experience. 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